Customers Love Us on Google
Very personable customer service. The two agents I worked with were quick to get back to me, and made sure everything was to my benefit. I really couldn't be happier. They saved me a lot of money without me having to give up my preferred level of coverage. I highly recommend them.
16:42 23 Mar 18
Very happy with Head and Malesis! Colby is great to work with and always responds so quickly to questions I have. I highly recommend Colby Robinson and Head and Malesis!
03:53 01 Aug 18
Colby is my favorite agent in the group. He is friendly, accurate and always goes the extra mile. If you call in - ask for him! He is guaranteed to give you a great experience with the office
00:48 15 May 18
I have been with Pemco for over 30 years. We have never been disappointed at the quick response and great customer service whether it was one of teens in a car accident or flooding in our house. They have been more than fair, prompt and friendly. They are very personal too. I feel like I am known to whomever answers the phone. We loved Bill Head and now we are enjoying working with his children who work at Pemco. It is a nice family feeling to this company and we consider ourselves part of the Pemco family.
19:01 01 Mar 18
I switched my auto and renters insurance from USAA and my bill was cut in half. USAA said they could even come close to the rate that I was quoted, the excellent customer service was just a bonus. It's nice to call and have real person answer immediately and not have to go through 10 minutes of automated menus.
19:25 30 Jan 18
Excellent service! I recently switched over to Head & Malesis after being with the same agent for 6+ years. Tara was able to provide a lower rate and was extremely knowledgeable. The staff is friendly and welcoming. They truly have your best interest in mind. I would highly recommend this agency!
18:59 10 Jan 17
Tara was great to work with! She handled all my needs, replied to emails and phone calls efficiently and even took care of a few things I didn’t expect, like cancelling my previous renters policy with one company after starting a new policy for me with another. I couldn’t be any happier with the friendly and professional service I experienced.
19:12 27 Aug 19
Family owned always greeted by a happy positive attitude. I can't complain about anything and I believe I'm going on 10 years doing business here. I found them because my father was a customer .every time I call my name shows up on caller ID and im remembered that's unique in today's environment. Tell them I said hi when you switch
18:00 21 Oct 19
Talked with Makayla. She shopped insurance companies recently with me and hopefully had a laugh or two when she got my response. I’m happy doing business with them! 🤩
23:28 20 Dec 19
Macayla Lowry is amazing! She helped me saved money and made it so easy. I didn't have to do much at all. Macayla saved me $90 a month!
00:11 05 Feb 20
Insurance shopping can be a headache but head and malesis makes it a breeze. I always feel so welcome when I stop in or have to call in. Always friendly and professional no matter who is helping. Tara specifically has always been a delight to deal with (seriously the sweetest and so knowledgeable) I honestly don’t think I could have found a better spot for insurance that makes me feel safe and secure. Thanks you guys!
02:53 14 Feb 20
Impressive customer service, even though she could not offer me the commercial insurance I was looking for, she referred me to some other local places that could help. The extra effort was appreciated.
21:44 22 Feb 20
Tara has been amazing! Saved me a lot of money when I switched over and always answered all my questions extremely quick. Thank you!
19:01 26 Feb 20
Every contact I have had with agents and staff over the past 15 years or so has been cheerfully taken care of in a professional manner and done correctly the first time.
22:09 21 Mar 20
It was quick and easy to insure my wife and I apartment, thanks so much...
Terry L. Shanklin
03:04 14 Apr 20
No matter the situation, Head & Malesis staff is always ready to take care of your insurance needs. I've stayed with them for years now because of the level of excellence you can count on and friendly, responsive nature of everyone that works there. Shout out to Macayla! She made my messed up day so much easier with all of her help.
22:09 09 Jul 20
TARA was always so nice and professional on the phone! She answered my questions quickly and connected me with the insurance provider I was looking for. I highly recommend this agency.
22:28 08 Aug 20
Very detailed but also patient with the Insurance options/questions that I had.
18:29 11 Aug 20
Thanks for your business !!!! Guys, you helped me a lot, and quickly made an insurance quote when I called you and found the best rate for me. Thanks for your work!
19:39 26 Aug 20
Always have been super responsive, very helpful and quality service.
22:25 27 Aug 20
I have always received the best customer service possible from the entire team at Head and Malesis.
15:06 11 Sep 20
Head and Malesis Insurance has been serving our families Insurance needs for many years. Everyone at the office is helpful, professional and like family. They are always competitive and knowledgeable. We would highly recommended Ryan and his team for anything insurance related.
16:37 23 Oct 20
Kelsie was and is an amazing agent. She is not only knowledgeable, but also very pleasant to talk to her. She is attempt to listen and to provide with the needs of the customer. She also askedA lot of discovery questions to to fit the customer right. I’m happy to know Kelsie, and for to be my representative Ins. agent.
19:25 11 Nov 20
Good company with good people. I don't normally review things but that's my experience in 5 words or less.
19:32 17 Dec 20
kelsey is amazing, goes way above and beyond. sets the bar for us for customer service.
07:13 26 Dec 20
Always excellent customer service and I have been a customer since 1996.
19:02 05 Feb 21
Tara is great and took care of us. Very responsive and helpful with any questions.
20:43 15 Feb 21
Been with them a long time. People have changed over the years but still friendly great service. Thank you for all you've done for me over the years.
04:31 16 Feb 21
Macayla is fantastic! Hands down the best customer service I have ever received.
00:31 04 Mar 21
Kelsie Stroud and the team at Head & Malesis are top notch! I can’t say enough about the level of customer service they provide and the proactive approach they take ensuring you have the best coverage based on your individual needs. I recommend them to everyone for Home, Auto, Renters, and Boat insurance.
18:03 25 Mar 21